Technical Support Centre

Our Technical Support Centre (TSC) is permanently staffed by qualified and experienced BMS engineers, all of which have significant previous experience working as mobile support engineers. Their sole aim is to provide you with whatever support you need to ensure that you are able to use your BEMS to its optimum level and reduce your building risks.

The TSC is available to all ABEC contract customers, with services being tailored to meet your specific needs and budget.

Contact us on 01684 853 780 for more information and to discuss how the TSC can help your business.

Overview of services

  • Telephone helpdesk providing expert advice
  • ‘Triage’ BMS breakdowns/callouts remotely
  • Out of hours callout  service ensures engineering for all times of the day and night
  • 24/7 monitoring and management of critical BEMS alarms
  • 24/7 monitoring and management of your energy alarms (exception reporting)
  • 24/7 monitoring and management of ABEC AnalytiX ‘faults’
  • We can also create a bespoke support regime to suit your needs